Technical Support / Service Specialist (m/f/d)

Who We Are

Midcosta is expanding our team in Munich! Together with our experienced sourcing team in China and strong cooperation partners, we develop innovative energy solutions under the MidTeQ brand. Our portfolio includes inverters, battery storage systems, and, by the end of 2025, heat pumps and wall boxes.

We are currently establishing ourselves in the German market and launching with our first local cooperation partners.

Your Mission

You are the first point of contact for our partners, supporting them with technical questions about our solar solutions—before, during, and after installation.

Technical Support: Assist our customers via phone, email, and chat with quick and precise solutions.
Troubleshooting & Solutions: Identify technical challenges and find pragmatic solutions.
Training & Consulting: Guide installers through commissioning and showcase technical highlights.
Proactive Communication: Keep our partners informed about new features, updates, and product innovations.
Collaboration with Product Development & Sales: Provide valuable customer feedback to improve our products.

Your Profile

Experience in technical customer support—ideally in the PV/energy sector.
Practical experience: You have hands-on experience with installations.
Hands-on mentality: You assist customers with their first installations and show them what matters.
Technical expertise: You are familiar with inverters, storage systems, and wall boxes.
Strong communication skills: You can clearly and confidently explain technical solutions and highlights to distributors and installers. Fluency in English to work with international teams.

You enjoy a mix of office and home office work, combined with on-site customer interactions—sometimes at your desk and phone, other times hands-on with customers.
Solution-oriented mindset & team spirit: You take initiative and enjoy working with others.

Your Benefits with Us

Are you passionate about excellent customer service? Then you’re in the right place! We offer not just an exciting job but also outstanding benefits:

Flexible working: 40-hour workweek with home office options.
No dress code: Wear whatever makes you feel comfortable—casual attire welcome.
Attractive compensation: Success pays off—annual bonus as recognition for your performance.
Exciting team events: Company celebrations that rock!
No parking worries: Free parking right in front of the office.
Top working environment: Modern workspace at DesignOffice.
Pure team spirit: Join a highly motivated team that supports each other and achieves great things together.

Start: Immediately!

Sounds good? Apply now and be part of the energy revolution!

Send your application to fuerderer@midcosta.de

We look forward to hearing from you!

🚀 Product Manager / Specialist (m/f/d)
📍 Location: Munich (with home office option)
📅 Start: Immediately

🌍 Who we are:

🚀 Midcosta is expanding to our new location in Munich! Together with our strong sourcing team in China, we develop innovative energy solutions under the MidTeQ brand, including inverters, battery storage systems, and, by the end of 2025, heat pumps and wall boxes.

Together with our cooperation partners, we develop tailored solutions under our MidTeQ brand for the German and European markets.

🔥 Your Mission:

• Product Strategy & Roadmap: Develop a clear strategy and roadmap for our innovative solutions.
• Market Analysis & Trends: Monitor the market, analyze trends, and identify new opportunities.
• Driving Innovation: Identify and evaluate new technologies to continuously improve our product portfolio.
• Team Leadership & Development: Build and lead a strong product development team.
• Project Management & Product Development: Manage the entire development process from concept to market launch.
• Collaboration with Other Departments: Coordinate with sales, marketing, and customer service to maximize market success.
• Customer Feedback & Product Improvement: Continuously develop our products based on real user experiences.
• Deep technical knowledge, especially in inverters and storage systems, with extensive experience in their technology and application.

💡 What You Bring:

• At least one year of experience in the PV industry and solid knowledge of residential systems, particularly inverters and storage systems, including their technology and applications.
• Analytical thinking & creativity to perfectly align our products with the market.
• Experience in team leadership & project management.
• Hands-on mentality: You are action-oriented – you tackle challenges head-on and get results. 
• Fluency in English & German to work with international teams.

🚀 Your Benefits With Us 🔥

• Flexibility: 40 hours per week with home office options.
• Dress Code? Not here! Come as you feel comfortable – casual is welcome.
• Your success pays off! Annual bonus as a reward for your performance.
• Team events that rock! We celebrate and grow together.
• No more parking stress! Free parking directly in front of the office.
• Work in style! Modern workspace at DesignOffice.
• Pure team spirit! A motivated team that sticks together.

👉 Ready to shape the future of renewable energy with us? Apply now and become part of our innovative team! 🚀

Responsibilities:

• Sell own branded PV solution systems, battery storage, heat pumps, inverters, and charging infrastructure to corporate clients.
• Conduct new customer acquisition.
• Manage customer relationships from the first contact to closing the deal.
• Negotiate with business partners, subcontractors, and suppliers – primarily by phone, sometimes on-site.
• Collaborate with your clients to develop tailored solutions, write proposals, and coordinate with colleagues at other locations as needed.
• Improve and optimize our sales process together with the team.
• Assist in organising customer events and marketing campaigns.

Requirements: 

• To be passionate about sales and have experience in selling complex products.
• Active in the photovoltaic industry for at least 2 years.
• Strong communicator, confident, and open-minded.
• Willing to travel locally to conduct customer visits and occasionally visit our locations in Slovakia and the Czech Republic.
• Fluent in German and English, both spoken and written, at a very good level.
• Eager to build something significant in a team-oriented and startup culture.

Benefits: 

• Attractive compensation, including a base salary and commission.
• Modern workspace and equipment (company phone, laptop, etc.).
• Company car.
• We will not leave you alone – every new employee receives comprehensive onboarding and regular training.
• You will join a young and family-oriented team.
• You will work in a flat hierarchy with direct access to management and short decision-making processes.

Responsibilities:

• Support the management and the Head of Sales in all administrative and organizational matters.
• Serve as a central internal and external point of contact, especially for the management, and prepare for meetings and negotiations, including minute-taking.
• Coordinate appointments, meetings, and business trips, and create relevant documents and minutes.
• Manage documents, contracts, and other business paperwork in close collaboration with other departments.
• Conduct research and analysis.
• Prepare contracts, proposals, informational materials, and presentations.
• Take on projects and tasks as needed.
• Preparation of customer acquisition.

Requirements: 

• Completed a commercial training program or possess a comparable qualification, ideally with professional experience in administration/project management – motivated career changers are also welcome.
• Excellent organisational skills and the ability to prioritise and work in a dynamic environment.
• To work independently, structured, and responsibly, with a high degree of initiative, reliability, and absolute trustworthiness.
• Open and friendly hands-on personality with very good verbal and written communication skills.
• To be an entrepreneurial-minded contact person and keep the big picture in mind.
• Ability to work independently as well as in a team.
• Structured and service-oriented.
• Fluent in German and English, both spoken and written, at a very good level.

Work Location: Primarily on-site at the Design Office in Munich Bogenhausen.

Benefits: 

• Working in a modern workspace and equipment (company phone, laptop, etc. from Apple).
• We will not leave you alone – every new employee receives comprehensive onboarding and regular training.
• You will join a young and family-oriented team.
• You will work in a flat hierarchy with direct contact to management and short decision-making processes.
• We look forward to your commitment and are all ears: You will also bring your own ideas to optimize internal processes and workflows.
• Opportunity for a fair annual bonus.